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Know Thy User: Duke Libraries User Studies Initiative
- 1. YVONNE BELANGER EMILY DALY LINDA DANIEL DIANE HARVEY SHAWN MILLER LAUNC-CH CONFERENCE MARCH 8, 2010 Know Thy User: Duke Libraries User Studies Initiative
- 2. How can we know our users?
- 3. Librarians doing research? “ Practicing librarians face numerous obstacles to conducting research including funding, time, experience, support and access to research.” Koufogiannakis “ Since assessment work may be new, unfamiliar, and viewed as risky, time to learn and practice is essential. Risk taking and learning should be the norm in libraries.” Phipps and Lakos
- 4. User Studies Initiative GOALS Build skills Provide forum for discussion Encourage collaboration Create support structure & network Launch at least one user study 2010-11 ACTIVITIES Social science research overview Monthly workshops Special training events Online toolkit Data inventory
- 5. USER STUDY Cultural Anthropology
- 6. Goals of the study Better understand key challenges Improve library services and support
- 7. Study design First steps Interviews with faculty and graduate students Online survey
- 8. Conducting the interviews 2 interviewers Recording, note taking, transcribing Intranet site
- 9. Benefits & outcomes Success of response Follow-up Next steps
- 10. USER STUDY Honors Researchers
- 11. Goals of the study Better understand how students conduct research Publicize existing services Improve library services and support
- 12. Study design Pilot interviews Discussion with Associate Dean Discussions with faculty Recruitment
- 13. Conducting the interviews Interviews with 9 students at 3 points during research process Recording, note taking, reflecting Reporting
- 14. Benefits & outcomes Publicity of existing services to faculty and students Better understanding of students’ needs Next steps
- 15. What is success? Cohort of library staff who feel confident to do user studies Studies underway Studies planned “ Without a well-structured learning and training environment, the library will not keep up with new information opportunities and will be less effective.” Phipps and Lakos
- 16. Thank you! Thanks to Catherine Shreve for co-facilitating the User Studies Initiative and for creating the toolkit Questions? [email_address] [email_address] [email_address] [email_address] [email_address]
- 17. Works Cited Koufogiannakis, Denise, and Ellen Crumley. "Research in Librarianship: Issues to Consider." Library Hi Tech 24.3 (2006): 324. Web. Lakos, A., and S. Phipps. "Creating a Culture of Assessment." portal: Libraries and the Academy 4.3 (2004): 345–61. Web.